HAUS of Hair Co. | Frequently Asked Questions
What type of hair do you use?
All HAUS of Hair Co. extensions are made from 100% premium Remy human hair. This means the cuticles are aligned in the same direction to maintain natural shine, softness, and long-lasting quality.
How long do the hair extensions last?
With proper care, HAUS of Hair Co. extensions can last 6–12 months or longer, depending on how often they are worn and how well they are maintained.
Can I style the hair extensions?
Yes. Because our extensions are made from real human hair, they can be curled, straightened, and styled just like your natural hair. We recommend using heat protectant products when styling.
How do I choose the right color?
We recommend selecting a shade that matches the mid-lengths to ends of your natural hair rather than the roots. If you are between two shades, choosing the slightly lighter shade often blends more naturally.
Can the extensions be dyed or toned?
Our extensions can be toned or darkened by a professional stylist. However, we do not recommend lightening or bleaching the hair as this can affect the quality and lifespan of the extensions.
How do I care for my hair extensions?
To keep your extensions looking their best:
• Use sulfate-free shampoo and conditioner
• Gently brush from the ends upward
• Avoid sleeping with wet hair
• Store extensions in a protective bag when not in use
How long does shipping take?
Orders are typically processed within 1–3 business days, with delivery taking approximately 3–7 business daysdepending on your location.
Do you accept returns?
Yes. We offer a 30-day return policy for unused products that remain in their original sealed packaging. Please refer to our Return Policy for full details.
Can I exchange my extensions for a different color or length?
Exchanges may be available if the extensions remain unused and in their original sealed packaging.
How do I contact customer support?
If you have questions about your order or need assistance choosing the right extensions, please contact us at [your email address] and our team will be happy to help.
